Terms of Service

Website Terms and Conditions of Use

Terms

By accessing this Website, accessible from https://mylonestarmd.com/, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

Use License

Permission is granted to temporarily download one copy of the materials on Lone Star Medical Associates LLC's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose or for any public display;
• attempt to reverse engineer any software contained on Lone Star Medical Associates LLC's Website;
• remove any copyright or other proprietary notations from the materials; or
• transferring the materials to another person or "mirror" the materials on any other server.

This will let Lone Star Medical Associates LLC to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format. These Terms of Service has been created with the help of the Terms Of Service Generator.

Disclaimer

All the materials on Lone Star Medical Associates LLC's Website are provided "as is". Lone Star Medical Associates LLC makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Lone Star Medical Associates LLC does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

Limitations

Lone Star Medical Associates LLC or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on Lone Star Medical Associates LLC's Website, even if Lone Star Medical Associates LLC or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Lone Star Medical Associates LLC's Website may include technical, typographical, or photographic errors. Lone Star Medical Associates LLC will not promise that any of the materials in this Website are accurate, complete, or current. Lone Star Medical Associates LLC may change the materials contained on its Website at any time without notice. Lone Star Medical Associates LLC does not make any commitment to update the materials.

Links

Lone Star Medical Associates LLC has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Lone Star Medical Associates LLC of the site. The use of any linked website is at the user's own risk.

Site Terms of Use Modifications

Lone Star Medical Associates LLC may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

Your Privacy

Please read our Privacy Policy.

Governing Laws

Any claim related to Lone Star Medical Associates LLC's Website shall be governed by the laws of us without regards to its conflict of law provisions.

Privacy Policy

Last updated: May 19, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the <a href="https://www.termsfeed.com/privacy-policy-generator/" target="_blank">Privacy Policy Generator</a>.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

"Account" means a unique account created for You to access our Service or parts of our Service.</p>

"Company" (referred to as either " Company" "We" "Us" or "Our" in this Agreement) refers to Lone Star Medical Associates LLC, 1645 Dorchester Dr Plano, TX 75075.

"Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

"Country"  refers to: Texas,  United States

"Device" means any device that can access the Service such as a computer, a cellphone or a digital tablet.

"Personal Data" is any information that relates to an identified or identifiable individual.

"Service" refers to the Website.

"Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

"Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

"Website" refers to Lone Star Medical Associates, accessible from <a href="https://mylonestarmd.com/" rel="external nofollow noopener" target="_blank">https://mylonestarmd.com/</a></p>

"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies.

A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Web Beacons. 

Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be Persistent or Session Cookies. 

Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on <a href="https://www.termsfeed.com/blog/cookies/#What_Are_Cookies" target="_blank">TermsFeed website</a> article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

We may share Your personal information in the following situations:

We do not share contact information or SMS capabilities with third parties. 

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service,  to contact You.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of the Company

Prevent or investigate possible wrongdoing in connection with the Service

Protect the personal safety of Users of the Service or the public

Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: mydoc@lonestarmd.org

Return and Refund Policy for mylonestarmd.com

Effective Date: May 19, 2024

Thank you for shopping at Lone Star Medical Associates. This document governs all returns and exchanges of Lone Star Medical Associates LLC (“mylonestarmd.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Lone Star Medical Associates LLC reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction. This Return and Refund Policy for mylonestarmd.com has been created using the <a href="https://www.returnpolicy.com/free-return-policy-generator">return policy generator</a>.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

    “Products” means all products and services sold at mylonestarmd.com.

    “Customer” means end user customers that purchase directly from distributors or wholesalers.

    “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Lone Star Medical Associates, 1645 Dorchester Dr. Plano, TX 75075

    “Orders” refers to your requests to purchase a Product from us.

    “Website” refers to Lone Star Medical Associates, accessible at mylonestarmd.com.

    “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s Lone Star Medical Associates Return and Refund Policy?

We accept returns. You can return items purchased from Us within 30 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

          Product isn't used or damaged.

          Product must have the receipt or proof of purchase.

If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

Notify us

Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

By email: mydoc@lonestarmd.org

We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

Ship it back

The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

1645 Dorchester Dr. Plano, TX 75075

We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

Inspection & Refund

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

By email: mydoc@lonestarmd.org

This Return and Refund policy was created for mylonestarmd.com using  <a href="https://www.returnpolicy.com">ReturnPolicy.com™</a>'s return policy generator. By using our tool, website owners agree not to remove this paragraph without our permission. Copyright © 2024

GENERAL MEDICAL PRACTICE POLICY for mylonestarmd.com

Effective Date: May 19, 2024

Lone Star Medical Associates

1. Medical Information and Disclaimer
Information on this website is for educational and informational purposes only. It should not be used to diagnose, treat, or manage any medical condition. A formal medical evaluation is required for all medical advice, diagnosis, or treatment. Use of this website or electronic communication does not establish a physician–patient relationship. If you are experiencing a medical emergency, call 911 immediately.

2. Establishing Care
New patients must complete all required intake forms and provide accurate medical history. Prior medical records may be required to establish care safely. The provider will determine whether our practice is an appropriate fit for ongoing care based on clinical judgment.

3. Appointments, Cancellations, and No-Shows
Appointments are required for all primary care services. Cancellations or rescheduling typically require 24–48 hours notice. Late arrivals may be rescheduled. No-show and late cancellation fees may apply. Repeated no-shows may result in dismissal from the practice.

4. Payment, Insurance, and Billing
Patients are responsible for verifying their insurance coverage. Co-pays, deductibles, and non-covered services must be paid at the time of service. Any remaining balance after insurance processes a claim is the patient’s responsibility. Certain services may not be eligible for insurance billing and may require self-pay. There are no refunds for medical services that have been provided.

5. Prescription and Refill Policies
Medication refills require an established provider–patient relationship. Controlled substances require in-person evaluations and adherence to Texas law. Early refill requests for controlled substances will not be approved. An appointment may be required before refills are granted. Refill requests may take 48–72 hours to process. Prescriptions and refills will not be provided through voicemail, email, text message, or social media.

6. Lab Work, Imaging, and Follow-Up
Patients are responsible for completing labs or diagnostic studies as ordered. Follow-up appointments may be required to review results or adjust treatment plans. Some labs require preparation such as fasting.

7. Telehealth Services
Telemedicine visits are offered when clinically appropriate. Some conditions require in-person evaluation to ensure safety and compliance with Texas Medical Board regulations. Patients must be physically located in Texas during telehealth visits. Providers may convert a telehealth visit to an in-person visit if necessary.

8. Communication and Electronic Messaging
Phone calls, portal messages, and emails are not intended for urgent issues. Electronic communication may not be secure unless sent through the patient portal. Medical advice will not be provided through social media, text messages, or unencrypted email. Response times may vary. Sensitive or complex medical issues require an appointment.

9. HIPAA, Privacy, and Medical Records
All patient information is confidential and protected under HIPAA. Requests for medical records must be made in writing and may require processing time. Records will not be released without proper authorization. Patients are responsible for maintaining updated contact information.

10. Patient Responsibilities
Patients agree to provide accurate health information, follow medical instructions, attend follow-up appointments, ask questions when clarification is needed, and treat staff respectfully. Failure to uphold these responsibilities may impair the ability to safely provide care.

11. Scope of Practice Limitations
For safety and regulatory compliance, our practice does not provide chronic pain management with long-term narcotics, frequent or high-dose controlled substances, disability or legal evaluations, forensic assessments, crisis mental health care, emergency medical services, or long-term benzodiazepine management. Referrals may be provided when appropriate.

12. Code of Conduct and Behavior
All patients and visitors must maintain respectful and appropriate behavior. Verbal abuse, threats, harassment, discrimination, or disruptive conduct will not be tolerated. Recording or photography is not permitted without prior authorization. Violations may result in termination of care.

13. Right to Refuse Service
Lone Star Medical Associates is a private medical practice and reserves the right to refuse service to anyone for reasons including safety concerns, inappropriate or abusive behavior, non-payment, repeated no-shows, non-compliance with treatment plans, or medical needs outside our scope of practice. Decisions to decline or discontinue care will comply with professional standards and Texas Medical Board regulations.

14. Website and Third-Party Content
External links are provided for convenience only. Lone Star Medical Associates is not responsible for the content of third-party sites. Website information may change at any time.

15. Policy Revisions
The practice reserves the right to modify or update these policies at any time. The most recent version will apply.

Medspa Treatment Policies for mylonestarmd.com

Effective Date: May 19, 2024

Lone Star Medical Associates provides aesthetic and cosmetic services under the supervision of a licensed Texas physician. Medspa treatments are elective procedures and are not considered medically necessary. The following policies apply to all aesthetic and medspa services:

1. Individual Results

Results vary from person to person and no specific outcome is guaranteed. Improvements depend on individual skin characteristics, treatment response, lifestyle factors, and adherence to pre- and post-care instructions.

2. Treatment Plans and Candidacy

A consultation is required for all medspa procedures. Treatment recommendations and candidacy are determined by the physician or supervised provider after evaluating your skin type, medical history, goals, and overall safety considerations. Not all patients will be candidates for every service.

3. Multiple Sessions

Most aesthetic treatments require multiple sessions to achieve optimal and long-lasting results. Maintenance treatments may also be recommended to support continued improvement.

4. Risks and Contraindications

All medspa procedures carry potential risks and side effects. These will be reviewed with you during your consultation and prior to treatment. Certain medical conditions, medications, or lifestyle factors may prevent you from receiving specific treatments.

5. Photography and Illustrations

All photos, images, and before-and-after examples on this website or in office materials are for demonstration purposes only. Some images may include stock photography or manufacturer-supplied photos. Lighting, angles, camera quality, and individual skin preparation can affect the appearance of photographs. Before-and-after photos represent individual patients with unique starting points and treatment plans. Results vary from person to person and no specific outcome is guaranteed.

6. Payment, Packages, and Refunds

Medspa treatments, packages, and prepaid services are non-refundable. Once a service has been rendered or a package has been started, refunds cannot be offered. Payments are due at the time of service unless otherwise specified.

7. Age Requirements

Medspa procedures are intended for adults age 18 and older unless otherwise determined appropriate by a licensed physician.

8. Provider Qualifications

Procedures may be performed by trained and certified medical staff under the supervision of the physician in accordance with Texas Medical Board regulations.

9. Aftercare Compliance

Patients are responsible for following all aftercare instructions provided by their provider. Failure to follow pre- or post-treatment recommendations may impact results and increase the risk of complications.